CAREERS

CaFÉ Communications & Support Coordinator

CaFÉ Communications & Support Coordinator

 

About WESTAF:

Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public sector arts agencies.

 

About the Position:

Reporting to the CaFÉ manager, this position will coordinate the team’s communication approach to present a cohesive, professional, and consistent voice for the CaFÉ audience. Using a customer-focused approach, this position will be responsible for drafting all external facing communications, including newsletters, announcements, system alerts, user guides, website text, and support material. The CaFÉ communications and support coordinator should be adept at tailoring messages for diverse audiences, creating content for multiple channels, and providing exemplary customer support to external stakeholders—all of which will support WESTAF’s goals of thought leadership and increased client retention and acquisition set forth in WESTAF’s 10-year strategic plan

 

Essential Functions

  • Assist customers daily, by phone and email, with CaFÉ system questions and account issues.
  • Develop trainings and educate external customers through online webinars.
  • Coordinate CaFÉ promotional advertisements. 
  • Draft all external communication and graphics, including newsletters, website text, business alerts, blogs, user guides, manuals, and frequent customer responses. 
  • Add and edit WordPress content. 
  • Manage CaFÉ social media content, including the aggregation of external content to share, the creation of original content to post, and responding to interactions. 
  • Participate in CaFÉ system testing of bug fixes and new features.

 

Qualifications

  • Bachelor’s degree in marketing, communications, public relations, business, or related field.
  • Excellent written and verbal communication.
  • Demonstrated ability to navigate and manage social media and digital marketing tools.
  • A positive, enthusiastic approach to customer service and customer education.
  • Ability to manage multiple priorities and consistently meet established deadlines.
  • Experience working with creative sectors preferred.

 

Compensation:  

  • Compensation dependent upon experience. 
  • Competitive benefits package, including fully paid health benefits and 401k match provided.

 

WESTAF is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applications due by Dec. 6, 2019. Please send resume and cover letters to hiring@westaf.org. Please include in your cover letter why you’re a strong fit for this position beyond what is outlined in your resume. No phone calls please.

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Customer Experience Coordinator

Customer Experience Coordinator (part-time)

 

About WESTAF:

Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public sector arts agencies. 

About the Position: 

The WESTAF Customer Experience Coordinator provides high-volume help desk support, by phone and email, for technology systems that connect artists to visual arts opportunities. The two primary systems this position supports are ZAPP® and CaFE. This position will work approximately 20 to 24 hours per week during WESTAF business hours from 8:30 a.m. to 5:00 p.m., Monday through Friday. Up to four hours of weekend work will be scheduled, on an alternating basis, and can be done remotely.

Essential Functions

  • Provide high-volume phone and email support to customers;
  • Offer step-by-step walkthroughs of client workflows by phone and email; 
  • Support team efforts to maintain friendly, positive, and efficient client relations; 
  • Identify and propose solutions for customer issues and bottlenecks; 
  • Perform route administrative tasks to help maintain up-to-date customer records. This includes data entry and scanning, mailing, and filing contracts; and
  • Assist with special projects, as needed.  

Qualifications

  • A professional demeanor and a positive approach to customer service;
  • Ability to troubleshoot and communicate solutions to customers by phone and email; 
  • A general understanding of online systems and software; 
  • Ability to defuse and resolve difficult customer service issues;
  • Adept at working in an environment with frequent interruptions;
  • Familiarity with Photoshop or other digital image resizing tools preferred.

Compensation:  

  • $16 per hour 
  • RTD Ecopass
  • 401(k) retirement plan contribution match

WESTAF is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applications due by Dec. 6, 2019. Please send resume and cover letters to hiring@westaf.org. No phone calls please.

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