Careers

Customer Experience Coordinator (part-time)

Position posting – WESTAF
Customer Experience Coordinator (part-time)

About WESTAF:
Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network and grow funding for public sector arts agencies. As one of six regional arts organizations in the US, it provides advocacy, policy, arts programming and professional development services to the arts agencies in its 13-state region. Through its technology programs, it serves arts organizations and artists in every state. WESTAF has taken an entrepreneurial approach to addressing the needs of the arts and culture field by developing technology products and providing software as a service (SaaS). The income generated from these services enables WESTAF to elevate the arts and culture field through a number of initiatives.

About the Position:
The WESTAF Customer Experience Coordinator provides help desk support for technology systems that connect artists to visual arts opportunities. The two primary systems this position supports are ZAPP® and CaFE. Great for students or those seeking a part-time opportunity, this position will work approximately 20 to 24 hours per week during WESTAF business hours from 8:30 a.m. to 5:00 p.m., Monday through Friday. Up to four hours of weekend work will be scheduled, on an alternating basis, and can be done remotely.

 

Essential Functions

  • Provide high-volume phone and email support to artists and arts administrators. Respond in a timely manner and escalate customer issues as needed; 
  • Support team efforts to maintain friendly, positive and efficient client relations; 
  • Identify and propose solutions for customer issues and bottlenecks; 
  • Perform route administrative tasks to help maintain up-to-date customer records. This includes data entry and scanning, mailing, and filing contracts; and
  • Assist with special projects, as needed.  

Qualifications

  • A professional demeanor and a positive approach to customer service;
  • Ability to troubleshoot and communicate solutions to customers by phone and email; 
  • A general understanding of online systems and software; 
  • Ability to defuse and resolve difficult customer service issues;
  • Adept at working in an environment with frequent interruptions;
  • Familiarity with Photoshop or other digital image resizing tools preferred.

Compensation:  

  • $16 per hour 
  • RTD Ecopass
  • 401(k) retirement plan contribution match

WESTAF is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applications due by Aug. 15, 2019. Please send resume and cover letters to staff@westaf.org. No phone calls please.

END

Finance Coordinator

Position posting – WESTAF – 8/7/19
FINANCE COORDINATOR

About WESTAF:

Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network and grow funding for public sector arts agencies. As one of six regional arts organizations in the US, it provides advocacy, policy, arts programming and professional development services to the arts agencies in its 13-state region. Through its technology programs, it serves arts organizations and artists in every state. WESTAF has taken an entrepreneurial approach to address the needs of the arts and culture field by developing technology products and providing software as a service (SaaS). The income generated from these services enables WESTAF to elevate the arts and culture field through a number of initiatives.

About the Position:  

The Finance Coordinator supports the complex financial and HR operations of the Finance & Administration department with organizational skills, attention to detail, and consistency. Reporting to the Director of Finance and Administration, Finance Coordinator is a part-time non-exempt position fulfilling an integral role in the finance department. Working between 20-30 hours per week, this position supports the Finance Process Manager in the execution of data entry, data collection and accounts payable processes. The work of the Finance Coordinator has a direct impact on client relations and the internal processes of the organization.

Essential Functions:

  • Handle all aspects of online credit card expense reporting for staff who have company credit cards (“Concur”): includes maintaining the system, pulling reports, ensuring staff submits expense reports accurately and on-time, integration of data into the financial system and administration of all changes to the system as needed. 
  • Enter and maintain contract and client information into the financial system and client management system.
  • Inserting checks into mailing envelopes for both ZAPP and CaFE client payout on a monthly basis.
  • Data Entry and Deposit for two companies on a weekly basis including the collection of checks, coding and depositing the checks.
  • Data entry of accounts payable for two companies twice per month, including coding and collecting appropriate documentation and approval. 
  • Maintain various lists and worksheets for CaFE, ZAPP, HR and other teams.
  • Support all four members of the Finance & Administration department with data collection, file organization, supply ordering, staff communications, event logistics, and vendor coordination.

Qualifications

  • Experience with data entry
  • Excellent attention to detail
  • Ability to quickly learn and troubleshoot various technology platforms
  • Positive demeanor and willingness to help as challenges arise
  • Comfort with Excel and Google Worksheets
  • Preferred but not required: 
    • Basic understanding of double-entry accounting and accounts payable
    • Knowledge of Great Plains accounting software

Compensation & Schedule:  

  • $16 to $20 per hour depending upon accounting  and/or Great Plains experience.
  • Number of hours per week ranging from 20 to 30 hours based upon workload cycles (some weeks are busier than others) and employee’s schedule. Management can be flexible on schedule outside of the time-sensitive deadlines. 
  • Benefits include free RTD Eco pass and 401k match provided.

WESTAF is an equal opportunity employer:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applications due by Friday, September 13th. Please send resume and cover letters to staff@westaf.org. No phone calls, please.