CaFÉ™ Operations Coordinator

Position posting – WESTAF
CaFÉ™ Operations Coordinator


Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public-sector arts agencies.

About the Position
Reporting to the CaFÉ ( manager, this full-time, remote position executes operational tasks to set CaFÉ customers and the team up for optimal efficiency. This role contributes to a positive, customer-focused atmosphere and acts as the primary liaison for new customers to ensure they have a smooth and effective orientation to the CaFÉ service. The CaFÉ operations coordinator should embody strong customer service and an enthusiastic approach to problem solving and plays a pivotal role in executing the operational excellence objectives set forth in WESTAF’s 10-year strategic plan.

Essential Functions

  • Assists customers daily, by phone and email, with CaFÉ system questions and account issues
  • Processes customer contracts and onboards new clients
  • Builds positive working relationships with customers for repeat business 
  • Calculate fees owed by clients and complete business transaction tasks. 
  • Participates in CaFÉ system testing of bug fixes and new features
  • Troubleshoots and documents CaFÉ system errors and bugs. 


  • Excellent written and verbal communication
  • Demonstrated skills in computer systems and data management
  • Positive, enthusiastic approach to customer service and customer education
  • Manages customer accounts with accuracy and attention to detail
  • Ability to manage rapidly-shifting priorities and consistently meet established deadlines
  • Strong scheduling coordination and time management skills
  • Aptitude for creative problem solving
  • Commitment to diversity, equity, and inclusion
  • Familiarity of CRM and project management systems a plus

WESTAF offers a competitive benefits package for all full-time employees, including:

  • Employer-paid health insurance
  • Employer-paid life and disability insurance
  • Dental insurance partially subsidized by employee
  • 401(k) with up to 5% match
  • 37.5 hour work week
  • Generous vacation and sick leave
  • 13 paid holidays

Salary Range
The salary range for this coordinator-level position is $42,000 to $45,000. Starting salary will be established based on the skills the candidate will provide to achieve the essential and preferred functions.

Please send resume and cover letter to by April 30, 2021.