CAREERS

CaFÉ™ Operations Coordinator

Position posting – WESTAF
CaFÉ™ Operations Coordinator

 

About WESTAF
Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public-sector arts agencies.

About the Position
Reporting to the CaFÉ (CallForEntry.org) manager, this full-time, remote position executes operational tasks to set CaFÉ customers and the team up for optimal efficiency. This role contributes to a positive, customer-focused atmosphere and acts as the primary liaison for new customers to ensure they have a smooth and effective orientation to the CaFÉ service. The CaFÉ operations coordinator should embody strong customer service and an enthusiastic approach to problem solving and plays a pivotal role in executing the operational excellence objectives set forth in WESTAF’s 10-year strategic plan.

Essential Functions

  • Assists customers daily, by phone and email, with CaFÉ system questions and account issues
  • Processes customer contracts and onboards new clients
  • Builds positive working relationships with customers for repeat business 
  • Calculate fees owed by clients and complete business transaction tasks. 
  • Participates in CaFÉ system testing of bug fixes and new features
  • Troubleshoots and documents CaFÉ system errors and bugs. 

Competencies

  • Excellent written and verbal communication
  • Demonstrated skills in computer systems and data management
  • Positive, enthusiastic approach to customer service and customer education
  • Manages customer accounts with accuracy and attention to detail
  • Ability to manage rapidly-shifting priorities and consistently meet established deadlines
  • Strong scheduling coordination and time management skills
  • Aptitude for creative problem solving
  • Commitment to diversity, equity, and inclusion
  • Familiarity of CRM and project management systems a plus

Benefits
WESTAF offers a competitive benefits package for all full-time employees, including:

  • Employer-paid health insurance
  • Employer-paid life and disability insurance
  • Dental insurance partially subsidized by employee
  • 401(k) with up to 5% match
  • 37.5 hour work week
  • Generous vacation and sick leave
  • 13 paid holidays

Salary Range
The salary range for this coordinator-level position is $42,000 to $45,000. Starting salary will be established based on the skills the candidate will provide to achieve the essential and preferred functions.

Please send resume and cover letter to hiring@westaf.org by April 30, 2021.